FanDuel Unveils New Responsible Gaming Technology

• FanDuel has unveiled new responsible gaming technology powered by machine learning capabilities
• Real-Time Check-In will automatically monitor a FanDuel customer’s deposit habits
• A deposit that exceeds a customer’s typical amount will trigger an automatic “check-in” to enable the user to make an informed decision

FanDuel today unveiled new responsible gaming technology at SBC Summit Americas, providing customers with a proactive safeguard to monitor their account deposit habits.

FanDuel’s Real-Time Check-In, powered by machine learning technology, will automatically monitor a customer’s account deposit habits, providing them with additional information if a deposit is inconsistent with their established deposit patterns.

It’s the latest addition to FanDuel’s responsible gaming tools, which also features the “My Spend” tool which debuted this past December.

Real-Time Check Ins

Cory Fox, Senior Vice President, Public Policy and Sustainability, unveiled the new tool during today’s SBC Summit Americas conference.

Fox spoke with Sports Betting Dime prior to the unveiling, explaining the technology behind its Real-Time Check-In tool. The new responsible gaming feature uses machine learning to evaluate a user’s typical deposit information, he said, taking into account the amount of deposit, the time of the sports betting season, and deposit patterns from the customer.

If a customer makes a deposit that is inconsistent with their established deposit pattern, Fox noted Real-Time Check-In will prompt them to review the deposit before moving forward. If the deposit crosses a certain set threshold for that user, the responsible gaming tool will require users either reduce the original deposit amount or set a deposit limit to their account.

The user will set their own deposit limit if they choose to move forward with the transaction, Fox said.

“Last year, we saw how providing personalized insights into a customer’s activity through My Spend can help them to better manage their play. We also know deposit is a key moment in the customer journey,” Fox said in a prepared statement. “Now, we’re able to use machine learning to provide a new level of support through Real-Time Check-In encouraging customers to reflect on how much money they’re depositing and if it’s within their budget.”

The Real-Time Check-In is currently live across all U.S. jurisdictions for both online sports betting and iGaming users.

Adding to Responsible Gaming Toolbelt

The Real-Time Check-In tool will be another strategy for FanDuel users to monitor their gaming activity and play responsibly. FanDuel unveiled its My Spend dashboard this past December, which allows users to track spending patterns and manage their budgets in real time.

Customers can see their personal gaming stats, including deposit amounts and net winning over the last seven days, four weeks, or three months.

Fox noted that more than 50% of active FanDuel users have interacted with the My Spend tool since its debut and are more likely to set limits on their play.