Massachusetts To Require Detailed Sports Betting Limitation Notices by June 1

• The Massachusetts Gaming Commission approved several details surrounding its new sports betting limitation notices
• Operators will be required to start sending out limitation notices for users by June 1
• Each notice will have to provide users with a specific reason for their limitation, not a “boilerplate response”

The Massachusetts Gaming Commission today unanimously approved details surrounding the state’s new requirement that licensed sports betting operators provide users with a notice if they are being limited on a sports betting platform.

The commission voted 5-0 to approve a start date for notifications on June 1, 2026. This will provide each licensed operator with ample time to prepare for the process and amend their internal controls for the new requirements.

However, the commission made it quite clear that each limitations notice will have to provide a specific reason for the action, while a one-size-fits-all notice will not be acceptable.

Limitation Notice Details Approved

The Massachusetts Gaming Commission unanimously introduced and approved the new regulation in December 2025. Public comments were accepted until today to gain input from Massachusetts sports bettors, licensed sports betting operators, and other stakeholders in the commonwealth.

The unanimously approved regulation reads as follows:

“Procedures to provide timely notice to a patron that their wagering activity has been limited, including a specific explanation for the attachment of the limit(s), and identification as to which market(s) are so limited.”

Today, the Massachusetts Gaming Commission approved the following details for the notices:

• Start date for notices will be June 1, 2026
• A user must be notified within 48-hours of being limited by a sportsbook
• Users who were limited prior to June 1, 2026, must still receive a notification
• Users who receive a new limitation from the same sportsbook will also have to receive a new notification
• If a limitation “follows” a user from another state into the commonwealth, a notification must be sent
• Operators will have to provide a specific explanation as to why a customer is being limited, not a “boilerplate notification” that they’re being limited

Limitation Specifics Are Required For Operators

Members of the Massachusetts Gaming Commission held a lengthy discussion during today’s meeting if licensed sports betting operators would acquiesce to their requirement that a notice specifically explains why a user is being limited.

Commissioner Paul Brodeur said it will all come down to one simple question: Does the customer understand why they’re being limited?

Operators, he said, cannot simply send a notification to a user informing them that they are being limited due to a “business decision.”

“I’m comfortable doing this and we’ll know pretty quickly who is making good faith efforts and what, if any, tweaks we need to make with this to accomplish that transparency goal,” he said.

Commission Eileen O’Brien agreed, noting that the onus will be on operators to make it clear as to why a customer is being limited in Massachusetts.

“Does the patron understand what act or omission on their part triggered the limiting? If it doesn’t answer that, you have a problem,” she said.